Customer service shouldn’t be an afterthought with your business. In fact, when customer considerations are at the core of your business, you are bound to see increased profits as well as customer loyalty. In this book, “Exceptional Service, Exceptional Profit” learn how you can create a five-star customer service process within your business. Seth Godin even loves this book!
Customers are the life blood of any business. Sure, you can make a one-time sales boon and gain a ton of customers, but do you have what it takes to keep them coming back to your business time and time again? If you don’t know the answer, then you are not doing enough to support your customers. When your marketing is geared not only towards gaining customers but keeping them, your company will get stronger. Loyal customers will pay more for your product as well as be more forgiving of the occasional faux pas. You can put your business on the top shelf with the examples and information provided here. Unlock a new level of customer support and relationship within your enterprise whether online or offline.
Remember, it’s an asset to have a steady stream of repeat customers and they will save you time and money by supporting things that you bring into the shop, giving you feedback, and telling others about you. Read this book and learn!